| Q. How do I know if a record or
CD is in stock? |
| All titles listed are in stock, and our new release and back
catalogue pages are updated every hour to ensure they are as
accurate as possible. Occasionally a record may go out of stock
before a page is updated - if this occurs the unavailable item
will not be in your order, and you will not be charged for it. |
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| Q. Can I order by telephone or fax? |
| Yes and No. Telephone: +44 0207 434 3650 |
| No Fax! |
| |
| Q. If I make an order online how
long will my delivery take? |
| This depends on our stock levels not really on where you are
based in the world. If we are currently out of stock of one
or more of the products you have requested then there will be
an additional wait of up to 7 days. Any longer wait and you
will be contacted immediately by someone in our customer services
department either by email or by telephone to advise you of
any delays. |
| |
| Q. How do I know you have received
my order? |
| We send an e-mail confirmation of each order, stating the
items ordered and the total cost. You should receive the e-mail
within 2-14 hours of ordering. |
| |
| Q. Do you give discounts for large
orders? |
| Yes - Usually in store. We like to build a relationship with
loyal customers. |
| Free shipping for all orders over £55. (UK Mainland
only) |
| |
| Q. Can you guarantee delivery on
or by a particular date? |
| Unfortunately not - we despatch orders as quickly as possible,
but exact delivery dates are beyond our control. |
| Phone 020 7434 3650 for the most convenient method of postage. |
| |
| Q. What if my records are lost in
the post? |
| All orders are insured, so in the case of an order not arriving,
we can issue a replacement package. In the case of UK orders,
10 calendar days must elapse after the despatch date before
we consider the package to be missing; in the case of non-UK
orders, one month must pass. After this time, please contact
us via email to report the missing order. Please note: Before
a replacement package can be sent, we will require you to contact
your local postal delivery office to check that the item is
not awaiting collection. (In the UK, details of your local delivery
office can be obtained from Royal Mail Customer
Services on 08457 740740). For City-Link orders
the customer services number is 020 8955 6620. |
| |
| Q. What if I receive a faulty record
or CD? |
| We will replace any faulty item free of charge. You will need
to return the faulty item but postage will be reimbursed. Best
to return by 'Recorded Delivery' as we will not reimburse you
if your package is lost. |
| |
| Q. What if my order is damaged in
transit? |
| Orders are insured, so in the case of any items arriving damaged,
we can issue a replacement without charge. Please contact us
via email. You will be reimbursed for your return postage. Please
do not return damaged items to us without contacting us first.
Best to return by 'Recorded Delivery' as we will not reimburse
you if your package is lost. |
| |
| Q. A record/CD I recently saw on
the web site is no longer listed - can I still order it? |
| Phone shop for details 020 7434 3639 |
| |
| Q. I am having problems using the
shopping cart - what should I do? |
| There are a number of reasons why customers may encounter
problems using the shopping cart 1. customers are browsing from
within a firewalled company network 2. ordering from a non-standard
Mac/PC (a games console etc). In both these cases the shopping
cart may not function properly. We recommend using a normal
stand-alone PC/Mac. Another source of problems is the security
settings on your web browser may be set at maximum, which prevents
your computer communicating with our server properly. If using
Internet Explorer, adjust the security level slider to a medium
setting. In other browsers, "Java", "JavaScript"
and "Cookies" should all be enabled in the browser
options. |
| |
| Q. When will my card be charged? |
| Unlike some web sites, we do not charge your card online,
but instead we only charge it when the order is picked and ready
to be dispatched. The card is usually charged within 24 hours
of the order being received. |
| |
| Q. Can I pay by Switch or Solo card? |
| Yes you can - just make sure you enter the issue number on
your card. The only card we do not accept for
internet orders is AMEX. |
| |
| Q. Is ordering from Uptown’s
web site secure? |
| Yes - the shopping cart area of the site uses 128 bit encryption
to ensure the security of all orders. You can view Uptown's
security certificate by clicking on the padlock icon in your
web browser, while in the shopping cart. |
| |
| Q. Do I receive an invoice with my
order? |
| Yes, an itemized VAT invoice is included with each order. |
| |
| Q. What happens if my card payment
is not authorized? |
| Your order will be reserved for you, and you will receive
an e-mail to inform you of the problem with your card. If you
do not contact us, we will retry your card once, and then cancel
the order. If you think we may have incorrect card information
please call the shop. |
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